FAQ

Q1.Are you factories?  What types of jewelry can you customize?

Yes!  We are the factory, support processing customization. MOQ is 50pcs each item. 

Metal material:k gold,sterling silver and brass.

Jewelry types: Earrings, necklaces, pendants, brooches, bracelets, beads, rings, body chains, anklets .et.

Various types of gemstone,diamond, opal, pearl,moissanite,cubic zirconia .et.


Q2.How do I place an order?

ODM custom order process 

OEM Production order process 

Existing styles order process 

Customization order process

Delivery Terms: Fob,Exw,Express Delivery; 

Payment Currency:USD; 

Payment Type: T/T,Credit Card,Cash,PAYPAL; 

Language Spoken:English,Mandarin Chinese.


Q3.Can I visit your factory? 

It will be our pleasure to welcome you to our office within the working hours.  Please contact us by mail or by phone to schedule your next appointment. 


Q4.Do you provide professional photography for the jewelry I ordered? 

Yes, we provide the picture with white background according to the sample. Please contact us to collect it after ordering. 

Q5.What can I do if I have repaired goods? 

If the repaired goods belong to factory, we will repair them free of charge, so please inform us within 7 working days after receiving the goods;  If the repaired goods belong to your after-sales service, we will charge a part of repairing cost.  


Q6.Can you offer any certification? 

We do factory audits every year and can send you the BSCI report.


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